Privacy Policy

Last updated: August 25, 2026

Crown Well Pet Co. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, place an order, contact us, or otherwise interact with Crown Well Pet Co.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you provide directly to us, including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and purchase information
  • Information you provide when contacting customer support
  • Information you submit when subscribing to marketing emails

We may also automatically collect certain information when you use our website, including:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Referring website or source
  • Shopping and checkout activity
  • Cookie and similar technology information

Payment information is processed by our payment providers. Crown Well Pet Co. does not directly store your complete credit or debit card information.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Process payments and refunds
  • Provide customer support
  • Communicate with you regarding your order
  • Respond to questions, requests, or feedback
  • Improve our website, products, and customer experience
  • Detect and prevent fraudulent or unauthorized activity
  • Maintain the security of our website
  • Send promotional or marketing communications when permitted
  • Comply with applicable legal and regulatory requirements

3. How We Share Information

We do not sell your personal information in the ordinary sense of exchanging your information for money.

We may share information with service providers and business partners that help us operate our store, including providers involved with:

  • Ecommerce platform services
  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting
  • Analytics
  • Advertising and marketing
  • Customer support
  • Fraud prevention
  • Information technology and security

These providers may only receive information reasonably necessary to perform services for us.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect our rights, customers, property, or safety.

4. Shopify

Our store is hosted through Shopify. Shopify provides the ecommerce platform that allows us to offer products and services to you.

When you use our store, Shopify may process personal information in connection with providing its services, including information related to your browsing activity, account, checkout, payments, and purchases.

Shopify's handling of personal information is governed by its own privacy practices and policies.

5. Advertising and Analytics

We may use third-party analytics and advertising services to understand how visitors use our website and to measure or improve advertising performance.

These services may use cookies, pixels, tags, or similar technologies to collect information about your interactions with our website.

For example, we may use Meta technologies, such as the Meta Pixel and related measurement tools, to understand website activity and advertising performance.

Depending on applicable law and your settings, these technologies may collect information such as:

  • Pages visited
  • Products viewed
  • Products added to cart
  • Checkout activity
  • Purchases
  • Device and browser information
  • General interaction information

Third-party providers process information according to their own privacy policies.

6. Cookies

Our website uses cookies and similar technologies to support website functionality, improve performance, understand customer activity, and support marketing or advertising.

Cookies may be used for purposes such as:

  • Remembering cart contents
  • Maintaining website sessions
  • Saving preferences
  • Measuring website performance
  • Analyzing website traffic
  • Supporting advertising and marketing

You may be able to manage or block cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Email Marketing

If you subscribe to our emails or otherwise consent to receive marketing communications, we may send you information about products, promotions, or store updates.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

You may still receive non-marketing communications related to orders, payments, customer service, or other transactions.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Fulfill orders
  • Maintain business and financial records
  • Provide customer service
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements
  • Meet legal, tax, accounting, and regulatory obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of your information.

10. Your Privacy Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request information about how your data is used or disclosed
  • Withdraw certain consent
  • Opt out of certain marketing communications

Some rights may be subject to exceptions or limitations under applicable law.

To submit a privacy-related request, please contact us through our Contact Us page or at the email address listed below.

11. Children's Privacy

Our website and products are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information from a child in a manner prohibited by applicable law, we will take reasonable steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

13. International Visitors

If you access our website from outside the United States, your information may be processed or stored in countries where our service providers operate.

Privacy and data protection laws in those countries may differ from the laws in your location.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, legal requirements, or business operations.

When we make changes, we will update the Last updated date at the top of this page.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Crown Well Pet Co.
Email: support@crownwellpetco.com

You can also contact us through our website's Contact Us page.