Terms of Service
Last updated: August 2026
Welcome to Crown Well Pet Co.
These Terms of Service govern your use of crownwellpetco.com and your purchase of products from Crown Well Pet Co. By accessing our website or placing an order, you agree to these Terms.
1. Online Store Terms
By using this website, you confirm that you are legally permitted to enter into purchases and agreements in your jurisdiction.
You may not use our products, website, or services for unlawful or unauthorized purposes.
You may not attempt to interfere with the operation, security, or functionality of our website.
2. Products and Product Information
We make reasonable efforts to display product descriptions, photographs, colors, pricing, and other information accurately.
However, colors and appearance may vary depending on your device, display settings, product manufacturing variations, or other factors.
We reserve the right to update product descriptions, prices, availability, specifications, and other information without prior notice.
3. Prices and Payment
Prices displayed on our website are shown in U.S. dollars unless otherwise stated.
Applicable taxes, shipping charges, discounts, and other charges will be displayed during checkout when applicable.
We reserve the right to correct pricing errors or cancel an order affected by an obvious pricing or system error.
Payment must be successfully authorized before an order can be processed.
4. Orders
We reserve the right to accept, decline, limit, or cancel an order when reasonably necessary, including in cases involving:
- Suspected fraud or unauthorized transactions
- Pricing or inventory errors
- Product unavailability
- Incorrect customer or shipping information
- Orders that appear intended for unauthorized resale
- Violations of these Terms
If we cancel an order after payment has been received, the applicable amount will be refunded.
5. Shipping and Delivery
Shipping estimates are provided for convenience and are not guaranteed delivery dates.
Delivery times may be affected by carriers, weather, holidays, fulfillment delays, address issues, or circumstances beyond our reasonable control.
Customers are responsible for entering a complete and accurate shipping address at checkout.
Crown Well Pet Co. is not responsible for delays caused by incorrect information supplied by the customer.
Any available free-shipping promotion, including free shipping on qualifying orders over $35, is subject to the terms displayed on the website at the time of purchase.
6. Shipping Protection
If optional Shipping Protection is offered at checkout, its coverage and eligibility are subject to the specific Shipping Protection terms presented with the service.
Shipping Protection is optional unless otherwise clearly disclosed.
Purchasing Shipping Protection does not change the terms applicable to unrelated returns or refunds.
7. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Eligible unused items may generally be returned within 30 days of delivery, subject to the conditions described in that policy.
Products that have been used may be excluded from ordinary returns for hygiene and safety reasons.
8. Promotions and Discount Codes
Promotional offers and discount codes may be subject to additional conditions, including expiration dates, minimum purchase requirements, eligible products, or customer-use limitations.
Discount codes cannot be redeemed for cash.
Unless specifically stated otherwise, promotions may not be combined.
Crown Well Pet Co. reserves the right to modify or discontinue promotional offers at any time.
9. Product Use
Customers are responsible for using products according to their intended purpose and any instructions provided.
Pet owners should supervise their pets when appropriate and discontinue use of any product that becomes damaged or presents a potential safety concern.
Our products and website content are not intended to replace professional veterinary advice, diagnosis, or treatment.
10. Intellectual Property
The Crown Well Pet Co. name, branding, website design, logos, photographs, graphics, text, and other original content are owned by or licensed to Crown Well Pet Co. unless otherwise indicated.
You may not reproduce, distribute, modify, republish, sell, or commercially exploit our content without prior written authorization.
11. Customer Reviews and Submissions
If you submit reviews, photographs, comments, feedback, or other content to Crown Well Pet Co., you confirm that you have the right to provide that content.
You agree not to submit unlawful, misleading, abusive, defamatory, infringing, or malicious material.
We may moderate or remove submitted content when reasonably necessary.
12. Third-Party Services
Our store may use third-party services, including Shopify, payment processors, shipping providers, analytics services, advertising platforms, and other technology providers.
Your use of certain third-party services may also be governed by those providers' respective terms and privacy policies.
We are not responsible for independent third-party websites or services outside our reasonable control.
13. Website Availability
We do not guarantee that the website will always operate without interruption, delay, or technical error.
We may modify, suspend, maintain, or discontinue portions of the website when reasonably necessary.
14. Disclaimer of Warranties
To the extent permitted by applicable law, our website and services are provided on an "as available" basis.
Nothing in these Terms excludes any warranty, right, or remedy that cannot legally be excluded under applicable consumer-protection law.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Crown Well Pet Co. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products.
Nothing in these Terms limits liability where such limitation is prohibited by law.
16. Indemnification
To the extent permitted by law, you agree to indemnify and hold Crown Well Pet Co. harmless from claims, liabilities, losses, or expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.
17. Severability
If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will continue to remain in effect to the fullest extent permitted by law.
18. Changes to These Terms
We may update these Terms periodically.
The updated version will be posted on this page along with a revised "Last updated" date.
Continued use of the website after changes are published constitutes acceptance of the updated Terms to the extent permitted by law.
19. Governing Law
These Terms will be governed by the laws applicable in the state in which Crown Well Pet Co. is established, without limiting any mandatory consumer rights available under applicable law.
Before publishing, replace this section with your actual state if appropriate, for example: “These Terms are governed by the laws of the State of Texas.”
20. Contact Information
Questions about these Terms may be sent to:
Crown Well Pet Co.
Email: support@crownwellpetco.com
Website: crownwellpetco.com