Refund Policy
Last updated: August 2026
At Crown Well Pet Co., we want you to feel confident when shopping with us. If you change your mind about your purchase, eligible unused items may be returned within 30 days of delivery.
Return Eligibility
To be eligible for a return, your item must be:
- Requested for return within 30 days of delivery
- Unused and in its original condition
- Returned with its original packaging when reasonably possible
- Accompanied by proof of purchase or your order number
For hygiene and safety reasons, pet-care products that have been used, worn, groomed with, fed from, or otherwise placed into use may not be eligible for return unless the item arrived damaged or defective.
Starting a Return
To request a return, contact us at:
Please include your order number and the reason for your return.
Do not send a product back without first contacting us. We will provide return instructions after reviewing your request.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is the result of an error on our part.
Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery.
If your item arrives damaged, defective, or you receive the wrong item, contact us at support@crownwellpetco.com within 7 days of delivery.
Please provide your order number and, when applicable, photos showing the issue.
If we confirm that the product arrived damaged, defective, or incorrect, we will work with you on an appropriate replacement or refund at no additional return-shipping cost to you.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Please allow additional time for the refund to appear on your account after it has been processed.
Exchanges
If you need a different product or variation, please contact support@crownwellpetco.com. Depending on availability, we may recommend returning the eligible item and placing a new order.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
We cannot guarantee cancellations once an order has entered processing or fulfillment.
Contact
For questions regarding returns or refunds:
Crown Well Pet Co.
Email: support@crownwellpetco.com