Shipping & Returns
Last updated: August 2026
At Crown Well Pet Co., we work to make ordering simple and transparent. Please review our shipping and return information below.
Shipping
Where We Ship
We currently ship orders within the United States.
Shipping Costs
We offer FREE shipping on orders over $35.
For orders under $35, available shipping rates and options will be displayed at checkout before payment.
Processing & Delivery
Orders are processed before being handed over to the shipping carrier.
Estimated delivery times are displayed at checkout when available. Delivery estimates are not guaranteed and may be affected by:
- Carrier delays
- Weather conditions
- Holidays
- High order volume
- Incorrect or incomplete shipping information
- Other circumstances outside our reasonable control
Once an order has shipped, tracking information will be provided when available.
Shipping Address
Please review your shipping address carefully before completing your order.
If you notice an error, contact us as soon as possible at support@crownwellpetco.com.
We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.
Lost, Damaged, or Incorrect Orders
Please inspect your order after delivery.
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please include:
- Your order number
- A description of the issue
- Photos of the item and packaging when applicable
If we confirm that an item arrived damaged, defective, or incorrect, we will work with you to provide an appropriate replacement or refund at no additional return-shipping cost to you.
Shipping Protection
When optional Shipping Protection is available and purchased with your order, coverage is subject to the terms presented with the protection service.
Shipping Protection may provide additional assistance for eligible packages that are lost, damaged, or stolen during transit.
Returns
30-Day Returns
Eligible unused items may be returned within 30 days of delivery.
To qualify for a return, the item must:
- Be unused
- Be in its original condition
- Include its original packaging when reasonably possible
- Be accompanied by proof of purchase or an order number
For hygiene and safety reasons, pet-care products that have been used, worn, groomed with, fed from, or otherwise placed into use may not be eligible for return unless they arrived damaged or defective.
How to Start a Return
Before sending anything back, contact:
Include your order number and the reason for the return.
Please do not send an item back before receiving return instructions from us.
Return Shipping
For ordinary returns, customers are responsible for return shipping costs unless otherwise stated.
If an item arrived damaged, defective, or incorrect because of an error on our part, eligible return or replacement shipping costs will be covered by Crown Well Pet Co.
Original shipping charges are generally non-refundable unless required by law or the return resulted from our error.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
After a refund is processed, your bank or payment provider may require additional time for the funds to appear in your account.
Exchanges
If you need another product, color, size, or variation, contact us at support@crownwellpetco.com.
Depending on availability, we may recommend returning the eligible item and placing a new order.
Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
We cannot guarantee cancellations or changes after an order has entered processing or fulfillment.
Contact Us
For questions about shipping, returns, damaged orders, or refunds:
Crown Well Pet Co.
Email: support@crownwellpetco.com
Website: crownwellpetco.com